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Service Desk

Have an issue and have to wait forever for someone to resolve it? With our award winning remote management platform, we can quickly and efficiently resolve your issues, saving you valuable time. We have over 600 service desk staff scheduled around the clock to help with your issues. Your company will get a dedicated team so that your staff and our staff can get to know each other and your needs.

Automatic Updates

Does your current technology partner make sure that all of your systems and business applications are up to date and current? We automatically deploy all relevant critical and security patches to your computers and servers and they are thoroughly tested in a lab environment prior to release to our clients.

Anti-Virus/Anti-Malware

Anti-Virus can only do so much in protecting your systems, does your current platform include anti-malware and cloud based heuristics? All covered computers and servers come with an anti-virus and anti-malware suite, protecting you from viruses and other evils like ransomware. It is fully managed in the cloud for critical activity and updates.

24x7x365

It is 2 A.M. Are you covered? You've been told you are covered but when you call at 2 A.M. do you get an answering service instead of a technician? Our managed service platform comes with 24x7x365 support. No matter what time of day is, someone is always answering the phones and watching for tickets. And you will always get a staff member and not an answering service.

Proactive Administration

Have you experienced downtime that you found out afterwards that it could have been prevented by simple server maintenance? We employ senior network administrators and engineers who not only react to issues that arise, but also perform proactive maintenance on a monthly basis.

Infrastructure Monitoring

Do you have to call your technology provider if a server goes down? What if your internet service goes down? With our remote network monitoring solution we will know that status of your servers, switches, routers, wireless access points and firewalls. This includes configuration backups on a scheduled basis.

A True Managed Cyber Security Offering

Many technology providers offer "security" products, but are these true Cyber Security offering performed by trained Cyber specialists? Longevity Technology is uniquely positioned to offer the services of a MSSP, under the guidance of a former active-duty crypto technician in the United States Marine Corps and former Director of Cybersecurity and Security Research with an awareness and educational organization created by legislation and signed by Gov. Rick Scott of the State of Florida.

Vulnerability Assessment

The vulnerability assessment consists of network host discovery, information gathering, scanning hosts at the network-layer and application-layer with industry leading commercial tools in search of thousands of vulnerabilities, and expert-level analysis by our Security Engineers. The vulnerability assessment can also include various types of optional testing such as authenticated scanning, user privilege escalation, and password cracking. Review policies, procedures, standards and guidelines to verify they meet best practices and/or applicable compliance requirements.

Penetration Testing

A Penetration Test is a method of evaluating the security of a computer system or network by simulating an attack from malicious outsiders. The process involves an active analysis of the system for any potential vulnerabilities that could result from poor or improper system configuration, both known and unknown hardware or software flaws, or operational weaknesses in process or technical countermeasures. This analysis is carried out from the position of a potential attacker and can involve active exploitation of security vulnerabilities.

Compliance and Audit

Longevity Technology's Compliance function is meant to reasonably ensure that the company is complying with all applicable laws, rules and regulations, as well as internal codes of conduct, policies and procedures as they relate to technology. The Internal Audit function is designed to monitor and evaluate the company’s internal control environment as to its adequacy, efficiency and effectiveness.

Profile and Protect

Small- and medium-sized businesses (SMBs) are the prime target for attackers because they tend to be easier targets. They’re often less secure and unprepared for attack. Think about burglars that go after houses where they know no one is home. With more cybercrime automation and the rise of hacking kits, the cost and time it takes to launch a successful attack have decreased, increasing the amount of cyber-attacks executed. With "Profile and Protect" we identify malicious actions or systems and mitigate the threat.

Detect and Defend

Detect and Respond is our complete, end-to-end cyber security offering.The solution combines powerful software with a suite of Security Operation Center services to deliver both foundational security and highly advanced protections for SMB customers—including endpoint management, SIEM, advanced threat intelligence and the capabilities and reporting required to ensure compliance in modern business environments.

Our Network Operations Center

Longevity Technology’s Network Operations Center is a 24x7x365 automatic resource for a variety of tasks – both routine and complex, all to make sure your environment is stable and running smoothly.

Why?

SMBs can enjoy enterprise-level automation and monitoring Issues are detected before they become major problems and avoid system failure - Clients pay a fixed monthly price to keep their IT up and running - Fixed pricing means no surprises for our clients - Optimal network stability is achieved through proactive maintenance

Need More?

End-users enjoy increased uptime without disruption during servicing - The life of devices can be extended with improved performance - Increased end-user productivity - Issues are often resolved before clients experience them in their environment - Provide true 24x7x365 coverage - Reduces surprises and maximizes uptime

You Get This

• Networking Monitoring and Management • Endpoint Monitoring and Maintenance • Email Management Services • Backup and Storage Management

And This

• Network Discovery and Assessment • Policy Enforcement • Firewall and Intrusion Prevention System (IPS) Monitoring and Management • Antivirus Scanning

And We Throw This In Too

• Patch Management • Shared Threat Analysis • Optimization and Quality of Service Reporting • Voice and Video Traffic Management

The "Cloud"

Per PC Magazine: "What is the cloud? Where is the cloud? Are we in the cloud now? These are all questions you've probably heard or even asked yourself. The term "cloud computing" is everywhere. In the simplest terms, cloud computing means storing and accessing data and programs over the Internet instead of your computer's hard drive. The cloud is just a metaphor for the Internet."

Microsoft Azure

Longevity Technology is a Microsoft Cloud Partner and specializes in architecting solutions on the Azure platform. From hybrid solutions to complete data/server migrations, Longevity Technology has the experience and the know how to make any project a success.

Amazon AWS

Much like Microsoft Azure, Amazon AWS is another major service that provides on-demand cloud computing platforms to individuals, companies and governments, on a paid subscription basis. The technology allows subscribers to have at their disposal a virtual cluster of computers, available all the time, through the Internet.

Google Compute

Google Compute Engine delivers virtual machines running in Google's innovative data centers and worldwide fiber network. Compute Engine's tooling and workflow support enable scaling from single instances to global, load-balanced cloud computing.

Builtin Business Continuity

When your data and/or servers are hosted in any of the major cloud service providers, your technology is replicated insuring up time regardless of the status of your office or your many locations.

Your Advocate

WIth Managed Services, you can have many people working on your issues. Your vCIO is your single point of contact and bridges all functions to a single point of communication for you

Your Planner

The vCIO is responsible for seeing your business’ long term plans and assuring the technology is also working towards that goal.

Budgeting

The vCIO will assist you in creating or evaluating a technology budget based on your business planning cycles. These usually range from a 3 to 5 year plan.

Reporting

Based on the terms of our relationship, the vCIO will schedule monthly or quarterly meeting with you to discuss the status of your technology and give you an inside view at the metrics related to your technology.

Disaster Recovery

Disaster recovery is an area of data planning that aims to protect an organization from the effects of significant negative events. DR allows an organization to maintain or quickly resume mission-critical functions following a disaster.

Business Continuity

Business continuity is the ability of an organization to maintain essential functions during, as well as after, a disaster has occurred. It ensures that critical operations remain online during a negative event or disaster.

Which One Do I Need?

Great question and the answer can have an effect on your bottom line and productivity. It can also affect your customers and the loyalty and trust in your business.

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What is the Difference?

The typical test for a DR Plan for IT would be; "if we lost our a single IT services how would recover them?" Conceptually, the thinking for a Business Continuity Plan is; "if we lost this building how would we recommence our business from and IT perspective?" How much revenue is lost each day while services are down and what is our Recovery Time Objective (RTO) needed to prevent lost revenue that is acceptable to the organization?

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Don't We Just Need Disaster Recovery?

A mistake often made by organizations is that 'we have an IT DR Plan, we are all ok". That is not the case. You need to have a Business Continuity Plan in place for critical personnel, key business processes, recovery of vital records, critical suppliers identification, contacting of key vendors and clients etc.

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Plan to Succeed!

It is critical that an organization clearly defines what sort of plan it is working on. It is one of the first questions that we will ask as it defines the approach that needs to be taken and the processes required. We are very familiar with both types of plans, we know the process and profiles and can consult and assist your organisation.

Local Backups

Here we perform local backups to local storage at both a file level and a virtual machine level. This method is kept onsite and while is the least expensive solution it is also the most vulnerable to failure.

Offsite Replication

Offsite replication is an addition to the local backup method. After local backups are stored on the storage device, the backup software then replicates it to an offsite environment, usually based in the cloud.

Cloud Restoration

In true Business Continuity planning, cloud restoration allows us to replicate your data to a cloud based "live" environment or restore your offsite backups to a cloud based environment, immediately restablishing operations.

Engineering

Do you have a business issue that you need to solve with technology? Longevity Technology has years of experience in engineering and architecting solutions to business problems, on time and often under budget. If you have the need, we have the solution!

Software Projects

From software update rollouts to the rollout of a new software across your organization, we are here. From line of business applications, updates/upgrades or migration to a competing product, we have the experience.

Hardware Projects

From Server upgrades to adding server capacity, when have been there many times and helped our clients be successful. Infrastructure rollouts from firewalls, switches, wireless access points to monitored security systems we can accomplish any need you have.

Virtualization

In today's technological age, if your servers are not virtualized, you are losing capability, stability, money and security. Longevity Technology are VMWare partners and can assists with everything from virtual servers, virtual desktops, VMWare NSX, Automation and much more.

Office 365

Longevity Technology are the kings of Office 365 management, setup, configuration and migrations. Let us show you the money you could save by switching to an Office 365 plan and get rid of your onsite email system.

Office 365 Office Suite

Office 365 Business includes: Always up-to-date desktop and mobile versions of Office applications: Outlook, Word, Excel, PowerPoint, OneNote (plus Access and Publisher for PC only) Web versions of Word, Excel, and PowerPoint File storage and sharing with 1 TB of OneDrive storage One license covers fully-installed Office apps on 5 phones, 5 tablets, and 5 PCs or Macs per user

Microsoft OneDrive

Easily store, access and discover your personal and shared work files in Office 365, including Microsoft Teams, from all your devices. Edits you make offline are automatically uploaded next time you connect. Work faster and smarter with anyone inside or outside your organization. Securely share files and work together in real-time using Word, Excel and PowerPoint across web, mobile and desktop.

Exchange Online

Exchange Online helps protect your information with advanced capabilities. Anti-malware and anti-spam filtering protects mailboxes. Data loss prevention capabilities prevent users from mistakenly sending sensitive information to unauthorized people. Globally redundant servers, premier disaster recovery capabilities, and a team of security experts monitoring Exchange Online around the clock safeguard your data. And with a guaranteed 99.9% uptime, financially-backed service level agreement, you can count on your email always being up and running.

Sharepoint Online

Empower sharing and collaboration on your intranet. Give people places where they can organize and collaborate on content, data, and news to stay on the same page. Inform and connect your people with intranets and portals. Share common resources and applications and broadcast your message with rich, dynamic pages. Rely on powerful enterprise search to find files, sites, and people. Built-in intelligence delivers the most relevant results and helps you discover information and expertise around you.

Security and Compliance

Protecting access to your Office 365 data and services is crucial to defending against cyber-attacks and guarding against data loss. The same protections can be applied to other SaaS applications in your environment and even to on-premises applications published with Azure Active Directory Application Proxy. Compliance Manager, a workflow-based risk assessment tool in the Microsoft Service Trust Portal, enables you to track, assign, and verify your organization's regulatory compliance activities related to Microsoft Professional Services and Microsoft cloud services, such as Microsoft Office 365, Microsoft Dynamics 365, and Microsoft Azure.

Experience the Power of a Hosted PBX

More than a hosted PBX, Longevity Technology's Hosted Phone solution is a full-featured Unified Communications (UC) solution designed for SMBs. Now you can take advantage of powerful UC features, including presence, instant messaging, conferencing and mobility all for a low monthly rate. Simplify the way your business communicates, anywhere, anytime.

Free for every user:

Choosing a cloud-based phone solution doesn't mean you have to sacrifice the features and flexibility of a full-scale UC solution. With Longevity Technology's Hosted Phone solution, you get a full contact center, mobility, call control, and productivity tools included with every user - for the same price. Longevity Technology's Hosted Phone solution is the hosted phone system that delivers the customer experience your business demands at price point you can afford.

A Cloud Phone System that Grows with You

Using Longevity Technology's Hosted Phone solution ensures that your company doesn't get stuck with an expensive legacy phone system that can't keep up with your growth. Longevity Technology's Hosted Phone solution eliminates the risk of having to migrate to a completely new system and invest in a costly and time-consuming fork-lift upgrade when your company grows

D60

Standard Feature Ideal for all phone users, common areas, hallways, break rooms, and more. 4 Dedicated Feature Keys 1 Rapid Dial Key (more through Contacts App)

D65

Feature-Rich High-End Ideal for managers, call queue agents, reception, and more. 4 Dedicated Feature Keys Up to 100 Rapid Dial Keys (5 on screen at one time)

D80

Touchscreen Executive Ideal for executives, conference rooms, reception, and more. Touch-Based Feature Keys Up to 100 Rapid Dial Keys (20 on screen at one time)

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